FAQ
Frequently Asked Questions (FAQ)
Welcome to the Quallure FAQ page! Below you'll find answers to common questions relating to our products, shipping, orders, and more. If you have any further questions, please feel free to reach out to us. We’d be happy to help!
- What are Bleu Ray Glasses and what are they used for?
Bleu Ray Glasses are Quallure’s blue light blocking glasses. These are glasses which have specially designed lenses that filter out artificial blue light. These glasses help reduce eye strain, headaches, improve sleep quality and much more, by protecting your eyes from exposure to artificial blue light.
- Where can Bleu Ray Glasses be used?
These glasses are perfect for a wide range of settings. Whether you're working in a professional environment, relaxing at home, or out and about in social situations, Bleu Ray Glasses protect your eyes. They're also great for driving at night.
- When can I use Bleu Ray Glasses?
You can wear them anytime - day or night! They're designed to protect your eyes from digital screens or artificial lighting at any hour of the day.
- Should I wear Bleu Ray Glasses outside on sunny days?
It is not necessary to wear them outside to protect your eyes. Natural blue light from the sun is beneficial for your health, and the glasses are primarily designed to block artificial blue light. Although many customers still wear them outside on sunny days as a fashion accessory.
- Who are Bleu Ray Glasses for?
Anyone who looks at digital screens regularly and who cares about their eye health. They are especially relevant for professionals who focus intensely on numbers, text, or other detailed work for long periods, who rely on accuracy and precision without making mistakes. Additionally, anyone who drives at night, especially in well-lit urban areas can benefit from Bleu Ray Glasses.
- Do all digital screens emit Blue Light?
Yes, all digital screens - whether its your phone, computer, or tablet - emit blue light.
- Do all artificial light sources produce Blue Light?
Yes, most artificial light sources emit blue light. However, certain types, like incandescent bulbs, produce much smaller amounts.
- How can I contact customer support?
If you need assistance, our customer service team is happy to help and will reply to you within 24hrs. You can email us at info@quallure.com.
- Do you ship worldwide?
Yes Quallure offers free worldwide shipping over orders of €50.
- Can I change or cancel my order?
We process orders quickly, so if you need to make any changes or cancellations, please contact us as soon as possible after placing your order. Our team will do our best to cancel the order before it is processed and shipped.
- What payment methods do you accept?
We accept all major credit card providers and PayPal payments.
- How long will it take to receive my order?
Orders are shipped within 5 working days however during high demand, please allow 2-4 weeks for delivery after your order has been shipped. We appreciate your patience!
- What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipment, please contact us for a full refund.
- Will I be charged customs and taxes?
You may be responsible for customs duties, taxes, or other fees imposed by your country’s customs office. Please check with your local customs office for more information.
- How do I return an item?
Please contact us for assistance when returning an item.
- What if the item I received is defective, incorrect, or damaged?
If you've received a defective, incorrect, or damaged item, please reach out to us right away. Please provide your order number, photos of the item, and any other relevant details. We’ll resolve the issue as quickly as possible.
- When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days after we’ve received the returned item or cancellation request. Please note that it may take some time for the refund to appear on your statement, depending on your bank or card issuer.
Thank you for choosing Quallure! If you have any other questions or need assistance, don’t hesitate to get in touch with us. We’re here to help!